Refund policy

Return & Refund Policy
Because each KINOD item is made to order, we do not accept returns or offer refunds for reasons such as incorrect sizing, change of mind, or buyer’s remorse.

Please review all sizing charts and product details carefully before placing your order.

Damages and Issues
Please inspect your order upon reception and contact us immediately if:

  • The item is defective
  • The item arrives damaged
  • The item is misprinted
  • You receive the wrong item

To report an issue, email kinodstore@gmail.com within 7 days of delivery and include:

  • Your order number
  • Clear photos of the item
  • A brief description of the issue

We’ll evaluate the issue and make it right. If approved, we will offer a replacement at no cost to you. In certain cases, we may issue a refund instead.

Items sent back to us without first contacting us will not be accepted.

Non-Returnable Items
Because our products are made to order, all sales are final except in cases of damage, defects, or misprints.

We do not accept returns or exchanges for:

  • Incorrect size ordered
  • Change of mind
  • Sale items
  • Gift cards

If you have questions before placing an order, feel free to reach out to us at kinodstore@gmail.com.

Exchanges
We do not offer direct exchanges.

If your item qualifies due to damage or misprint, we will send a replacement once your claim is approved.

European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Please contact us at kinodstore@gmail.com to initiate this process.

Refunds
If your claim is approved, we will notify you once we’ve reviewed your request.

If a refund is issued, it will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at kinodstore@gmail.com.